Payments

This Payments page explains how payments are processed on suplify-supplements.com (the “Website”), operated by SUPLIFY LTD (Company Reg. No. 16723622), registered at 182-184 High Street North, Office 14700, London, E6 2JA, United Kingdom (“we”, “us”, “our”). By placing an order, you agree to the terms below.

1. Accepted Payment Methods

We accept the following payment methods:

• Credit or debit card (Visa, Mastercard). Card payments are processed securely by our payment provider at checkout and your order is confirmed as soon as the payment is authorised.
• Direct bank transfer. Customers with a bank account in the EU/EEA can pay by SEPA transfer in EUR. Customers outside the SEPA area, or paying in USD or GBP, can pay by international SWIFT transfer.

We do not accept cash, cheque or cryptocurrency.

Bank transfer suits larger orders and recurring purchases particularly well, as there are no card limits involved.

2. Currency

Prices are displayed in EUR, USD, or GBP. Your order is invoiced in the currency shown at checkout. Card payments are charged in that currency. SEPA transfers are available in EUR only; payments in USD or GBP by bank transfer must be made via SWIFT. If your bank account or card is denominated in another currency, your bank will apply its own exchange rate and may charge a conversion or transfer fee. We have no control over these charges and are not responsible for them.

3. How Payment Works

Card payment

• Select “Credit Card Payment” at checkout and enter your card details in the secure payment form.
• Once the payment is authorised, you will immediately receive an order confirmation email with your order and shipping details.

Bank transfer (SEPA or SWIFT)

• Select “Direct Bank Transfer” at checkout. Our bank details (including IBAN and BIC/SWIFT) and the amount to be paid are shown on the order confirmation page and sent to you by email.
• Please transfer the full order amount to the bank account provided, quoting the order reference so we can match your payment.
• Once your payment has been received and processed, you will automatically receive a confirmation email with your order and shipping details.
• SEPA transfers are typically confirmed within 1-2 business days; SWIFT transfers may take 3-5 business days. Any intermediary or receiving bank charges on SWIFT transfers are the responsibility of the customer, so please instruct your bank accordingly (“OUR” charges) to ensure the full amount reaches us.

4. Pricing and Taxes

All prices are shown inclusive of applicable taxes unless stated otherwise at checkout. Shipping charges, where applicable, are calculated and displayed before you confirm your order. We make every effort to ensure prices are accurate, but in the event of a pricing error we will contact you before dispatch and give you the option to confirm the corrected price or cancel the order for a full refund.

5. Payment Security

• SSL/TLS encryption is applied across all pages, so your data never travels unencrypted.
• Card payments are processed by our PCI DSS compliant payment provider. Your card details are entered directly into the provider’s secure form and are never collected or stored on our servers.
• Bank transfers are made directly to our account through your own bank’s secure systems.
• Orders are subject to fraud monitoring and suspicious-activity alerts.

6. Failed or Incomplete Payments

If a card payment is declined, you will be notified at checkout and can try another card or choose bank transfer instead. If we do not receive your bank transfer, or the amount received does not match your order total, we will contact you using the email address provided at checkout. Orders are not processed or dispatched until payment has been received in full and confirmed. If a transfer has been sent but not yet appeared on our account, please keep your bank’s confirmation or reference number, as it helps us trace the payment.

7. Fraud Prevention

To protect our customers, orders may be subject to automated and manual fraud-prevention checks. We reserve the right to request additional verification, delay, or cancel any order we reasonably suspect to be fraudulent or unauthorised, and to return any funds received for such orders to the original payment method.

8. Refunds

Refunds are issued in accordance with our Refund and Returns Policy and are made to the original payment method: to the card used for the purchase, or by bank transfer to the account from which the original payment was received, unless otherwise agreed. Where your account or card is held in a different currency from the one invoiced, the amount received may differ from the original payment due to exchange-rate movements, for which we are not responsible.

9. Order Confirmation

• Card orders are confirmed once the payment has been authorised. Bank transfer orders are confirmed once your payment has been received and processed.
• You will receive an order confirmation by email, including your shipping details.
• We reserve the right to refuse or cancel any order at our sole discretion.

10. Contact Us

For any questions about payments or about a transfer you have sent, contact us at info@suplify-supplements.com. We aim to respond within 2 business days.

11. Company Information

SUPLIFY LTD

Company Number: 16723622

Registered Office:
182-184 High Street North, Office 14700, London, E6 2JA, United Kingdom

Email: info@suplify-supplements.com