Shipping Policy

1. Shipping Destinations

We ship orders across Europe and worldwide. If your country is available for selection at checkout, we are able to ship to you. If your country is not listed, we are unfortunately unable to deliver there at this time.

2. Order Cut-Off & Handling Time

  • Order cut-off time: orders placed before 16:00 GMT (Monday–Friday) are processed the same business day.
  • Orders placed after the cut-off time, or on weekends and public holidays, are processed on the next business day.
  • Handling time: standard handling and packaging time is 1 business day.
  • As we accept bank transfers only, handling begins once your payment has been received and confirmed, which typically takes 1–2 business days from the moment you send the transfer.

3. Estimated Delivery Times

Delivery times vary depending on your destination:

  • European countries: 3–10 business days
  • International (outside Europe): 3–10 business days

Please note that delivery times are estimates only and are calculated from the moment the parcel is shipped. Delays caused by customs clearance, courier operations, or seasonal demand are outside our control. Large orders may require additional handling time.

4. Shipping Costs

  • Shipping within Europe: from 8 EUR per order.
  • Shipping outside of Europe: 15 EUR per order.
  • The final shipping cost varies by location and is confirmed at checkout before you complete your order.

5. Shipping Carriers

We partner with trusted international and local courier services to ensure safe delivery, including:

  • DHL
  • DPD
  • Itella
  • Omniva Parcel Terminal
  • CTT
  • Other reputable postal providers where applicable

Tracking details are provided once your order has been dispatched.

6. Undeliverable, Lost, or Delayed Orders

  • Incorrect or incomplete address: if a package is returned to us because of incorrect delivery details provided by the customer, reshipping costs will apply.
  • Uncollected parcels: if an order is not collected within the required timeframe and is returned to us, reshipping fees will be charged.
  • Lost in transit: if your parcel is confirmed lost by the courier, we will issue a free replacement.
  • Marked as delivered but not received: if tracking shows “Delivered” but you have not received your package, please first check with neighbours and your local courier office. If the issue remains unresolved, contact us and we will assist.

7. Customs, Duties & Taxes (International Orders)

  • Orders shipped outside the EU and UK may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer.
  • Customs clearance may cause additional delays that are beyond our control. Please review your local customs regulations before placing an order.
  • It is your responsibility to check that the products you order may lawfully be imported into your country.

8. Order Modifications & Cancellations

  • Before dispatch: orders may be modified or cancelled while they have not yet shipped. Please contact us immediately at info@suplify-supplements.com.
  • After dispatch: once an order has shipped, it cannot be cancelled. You may still request a return under our Refund and Returns Policy.

9. Contact Information

If you have any questions about shipping or delivery, please contact us:

SUPLIFY LTD

Company number: 16723622

Registered address:
182-184 High Street North, Office 14700, London, E6 2JA, United Kingdom

Email: info@suplify-supplements.com